Cost Efficiency through Natural Language Processing (NLP) Chatbots in Customer Support
Spam filters in email communication and speech recognition software with speech-to-text conversion are practical everyday NLP techniques that have been in use for many years. Meanwhile, Natural Language Processing (NLP) applications are becoming more and more diverse and increase rapidly.
Search queries, appointments, reservations, orders, complaints can already be made without a contact person or screen.
Across all industries, chatbots are increasingly used in customer support. Chatbots are digital assistants that can be used by all types of companies. Artificial intelligence (AI) enables this virtual assistant to communicate with customers in a natural way via telephone, chat or e-mail. They answer questions quickly and efficiently, make recommendations and give detailed instructions on how to dos. Nowadays, many customers expect chatbot NLP systems.
First-class, service-oriented customer service is a key differentiator and offers new opportunities and competitive advantages. In the age of digitalization this means for companies:
increase in service quality
increased customer satisfaction
24/7 provision of information
reduction of error rates