Centralized system supports troubleshooting process from dealer to head office. Available in 20 languages, more than 40,000 users, over 150 countries.
An automotive OEM wanted an after sales platform to support the troubleshooting process from the dealer through the sales companies to the central office.
The introduction of new model ranges causes an extreme increase of the complexity, that can't be handled by the system and leads to long workshop stays.
Our solution was an integrated system with bidirectional communication between different organization levels and an automated translation process.
With our integrated system information is available immediately in around 20 languages for more than 40,000 users in over 150 countries.
