After sales platform for the troubleshooting process

Centralized system supporting the troubleshooting process of an automotive OEM worldwide

Discover our journey

An automotive OEM wanted an after sales platform to support the troubleshooting process from the dealer through the sales companies to the central office.


The introduction of new model ranges causes an extreme increase of the complexity, that can't be handled by the system and leads to long workshop stays.


Our solution was an integrated system with bidirectional communication between different organization levels and an automated translation process.


With our integrated system information is available immediately in around 20 languages for more than 40,000 users in over 150 countries.

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Portrait of Stephan Schiffner the Chief Technology Officer at Steadforce
Stephan Schiffner
Chief Technology Officer

Stephan helps clients to develop innovative solutions with Analytics and AI, create data strategies and automate processes and applications in industry and healthcare and also drives these technologies in science and teaching.

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