An automotive OEM wanted an after sales platform to support the troubleshooting process from the dealer through the sales companies to the central office.
Challenge
The introduction of new model ranges causes an extreme increase of the complexity, that can't be handled by the system and leads to long workshop stays.
Solution
Our solution was an integrated system with bidirectional communication between different organization levels and an automated translation process.
Result
With our integrated system information is available immediately in around 20 languages for more than 40,000 users in over 150 countries.
What our Client says
Centralized system supporting the troubleshooting process of an automotive OEM worldwide
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